TV was great for 4.49 years. Great picture.

Mitsubishi support.
$800 repair needed after less than 5 years.
Poor customer service.
Leaky buttons caused them to occasionally get stuck. Had to run fingers over them to fix. Many forum postings on this topic.

Mitsubishi Diamond WS65611 gone bad...

Thinking about purchasing a Mitsubishi TV? Think again. Bottom line, my 4.5-year-old $3,000 Mitsubishi Diamond (yes, Diamond series…"The best from Mitsubishi”) WS65611 stopped working and Mitsubishi told me “there was nothing they could do to compensate me”. To fix…$800, due to a bad “DM Module”!!!
First things first, s*** happens. Things break. I can accept that. And I do understand warranties are for a limited time. But in my humble opinion a television should last at least 7 to 10 years. My expectations were not for full compensation, but a least a debt of gratitude to show that the television did not perform to the manufacturers standards. Instead, after about 2 hours worth of phone calls, Mitsubishi feels a 4.5 year lifespan on a TV is acceptable.
Yes, I did have a $200 surge protector behind my system. The television was treated more than delicately. The only explanation is poor craftsmanship on the electronics.
Here is a recap of what transpired over the past two weeks. My first point of contact was the “MDEA Consumer Relations” group. After 3 minutes of touch tone prompting instruction, I spoke to a very nice Pilipino lady who sounded like she was reading from a queue card. The communication gap was so great that I was getting answers to questions other than the ones I asked. “Did you receive my email?” I asked. “Our fax number is xxx-xxx-xxxx” she politely replied. Finally after the 5th time, she gave me her email address as “www.mdeaservice@mdea.com”. I replied, “Are you sure? That does not sound like an email address? Let me read it back to you”. Then I looked it up on the website and informed her she was giving out a bad email address. I doubt she understood, but it was worth a try.
The conversation ended with “Because your TV is older than 49 months, and because you have no previous issues on record, we cannot provide you with any compensation”. After some time, I was able to convince her to escalate my case for review. Now we wait…3 business days until someone will call me back.
A business-week goes by and still no phone call. After calling back, I received an apology and was transferred to an office with less of a communication gap. Basically I was given the same answer, 49 months is our limit. Then I asked, “So if I were to buy a new Mitsubishi television, how long can I expect it to last?” I very political “that depends on many variables” answer was given to me. She offered to submit my case for reevaluation.
Fast forward a few more business days. Now I receive a call from a gentleman who *literally* reads me the same “49 month” response in that all too familiar 5th grade book report monotone voice. Yet another pawn in the strategic game of delivering bad news was moved to the check position.
And after all that, another day goes by and finally I get in touch with someone involved in the decision making process. His reply, straight out of the Mitsubishi “how to be as profitable as possible in the short-run” handbook: “Our warranty is 1 year. There is absolutely nothing we can do to assist you.”
My hopes for this email, other than some extreme venting, is that some consumer somewhere who is trying to decide between Mitsubishi and a competitive brand will reconsider their purchase in fear of having Mitsubishi not stand fully by the quality of their product should something go awry. I leave you now with my link bait…
I will not buy a Mitsubishi Diamond LT-46244, LT-52244, WD-57833, WD-65833, WD-73833, any of their 1080 DLP, LCD flat panel, and certainly not the Laser TV they are coming out with. The products might look good in the showroom, but poor customer service and the manufacturer’s unwillingness to take any ownership of poor craftsmanship is what you can expect in the future.

Customer Service

Read description above.

TV comes in two pieces for easy instalation.

Poor image focussing. Very poor images with analog cable. Fair image with dvd with progressive scan even with component video. Has focus problems even with hdtv signal.

This intergrated hdtv is pricee and does not perform well with any video source I've tried. TV sems to be struggling with focusing.Over the air hdtv using the intergrated tuner is fair.Has problems with video with motion. If the game is not in high def forget it.

Similar Products Used:

Comparable Sony hdtv performs much better with all sources than this WS-65611

HDTV picture is one of the best in the market.

NO PIP for HDTV

This Set is a lot bigger at home than in the store. I am using a Samsung t-160 for DirecTV HDTV. I am also running a terk-55 outdoor antenna into the built in receiver. The receiver built into the Mits is much better than the ones in Set Top boxes. The Picture in High Definition is absolutely stunning. I could have purchased any T.V. took about a year of researching. The Mits has all the bells and whistles IEEE (firewire) works great with my JVC high def vcr. Just plug and play (just like a computer) HDNET and PBS feeds are life like. I am talking fresh out the box with little calibration. (color, contrast, etc) I am also running cable through the "B" antenna input. PIP allows me to to see upto nine different channels. You can split the screen and watch the ball game while your wife watches her show. Cannot do PIP with HDTV sources though. I sit about 13 feet from the screen. Has more inputs and outputs than most if not any t.v. on the market. Please audition this t.v. you cannot go wrong with this...just read some of the magazine reviews making MITS product of the year. Remember this review is before Professional Calibration. Cable leaves a little to be desired but you really don't purchase this kind of t.v. to watch cable. My Home Theater: Lexicon MC-1 Rotel 5 channel RMB 985-mkII Rotel 2 channel RMB 1080 Klipsch Reference Series RF-7 front RC-7 center RS-7- 4 total in rear (2 on side/2 on back) Subwoofer-Mirage BPS 400 (two 12') Sony 300 disc DVD progressive scan player Sony SACD player JVC High-Def VCR Sony SAT-60 TIVO Pronto TSU 2000 remote AudioQuest Sidewinder interconnects

Similar Products Used:

Sony Digital T.V., Hitachi HDTV