Gateway PLSM42TV Flat Panel Televisions
Gateway PLSM42TV Flat Panel Televisions
USER REVIEWS
[May 28, 2006]
George Jackson III
Audio Enthusiast
Strength:
None come to mind
Weakness:
Just pure junk After 14 months of use a vertical 1" black line appears on the screen. Two more months produces a total of three. In the meantime gateway states the warranty is up and I must give my first born child to have it repaired if it can be repaired. The cost included charges for bringing in one of their repair tech's from God knows where to install a circuit board which none of the local repair tech's could get their hands on. WHAT A PIECE OF JUNK! I have now replaced it with a Sony model. The thing that really burns my buns is that I have a 20 year old 32" color TV in my garage still performing great with no bench time. I buy into the plasma hype and get burned. NO MORE GATEWAY FOR ME!!!! Customer Service Customer service-They do respond but you find yourself trading email back and forth forever and never seem to get anywhere. As you travel up the food chain to get an answer you get the run around. This is sad because I purchased the product I liked it, TRUSTED the company that produced it, and thought they would stand behind their product. Not even close. By the way, the overall rating will not allow me to select less than one star. |